Refund policy

At Cuubby, we want you and your furry friend to be completely satisfied with your purchase. If you need to return an item, we offer a 14-day return policy on unused and unopened products. Please review our guidelines below to ensure a smooth return process:

• Return Eligibility: To qualify for a return, your item must be unused, unopened, and in its original packaging. We cannot accept returns on items that have been opened or used.

• Hygiene and Safety: For the health and safety of all our customers and their pets, we are unable to accept returns for items that have come into contact with a pet. This policy helps us maintain the highest standards of cleanliness and quality in our products.

If your return meets these criteria, please reach out to us within 14 days of receiving your order. We’ll be happy to assist with the return process!

Thank you for understanding and helping us keep our products safe and hygienic for everyone in the Cuubby family.